Frequently Asked Questions
Quick answers about shipping, pickups, tracking, payments, delivery, and Afra Logistics Services.
Shipping made easier.
Browse the most common questions below. If you still need help, contact Afra Logistics Services and we will assist you.
What services does Afra Logistics Services provide?
We provide Ocean Cargo, Air Cargo, Vehicle Purchase & Shipping, Proxy Buy services, pickup support, and delivery coordination between the United States and Ghana.
How do I schedule a pickup?
Use the Schedule a Pickup button and provide your contact information, pickup address, destination details, and shipment items. Our team will follow up to confirm the pickup.
How can I track my shipment?
Use the Track Shipment tools on the homepage or the Shipment Status page. Tracking may connect you to the applicable carrier or Afra Logistics shipment information.
How often do ocean containers leave for Ghana?
Container schedules are posted on the website and may change based on carrier schedules, port operations, and loading plans. Check the Next Ocean Container section for the latest posted schedule.
How long does Air Cargo take?
Our standard Baltimore-to-Accra Air Cargo service is generally estimated at 10–12 business days, subject to airline, customs, and operational conditions.
How are Ocean Cargo charges calculated?
Many boxed items are priced by size or cubic volume. The website calculator provides an estimate only. Final measurements and charges are confirmed by Afra Logistics before shipment.
Do you offer door-to-door delivery in Ghana?
Yes. Door-to-door delivery can be arranged in Ghana. Delivery charges depend on the destination and are separate from shipping charges unless specifically stated otherwise.
Can I pick up my shipment in Ghana instead?
Yes. Pickup is available. Customers or receivers should follow the release and pickup instructions provided for the shipment.
What payment methods are available?
Available payment methods may include Zelle, approved Ghana payment methods, bank deposit, or wire transfer. Use the payment instructions shown on your invoice or contact us for current payment information.
When is payment due?
Payment deadlines are stated on your invoice and in the applicable Terms & Conditions. Customers should pay by the stated deadline to avoid delays, storage, or other applicable charges.
How should I prepare items for pickup?
Items should be properly packed, secured, sealed, and ready for pickup. Fragile or high-value items should be packed appropriately for international transportation.
Can Afra Logistics purchase items for me?
Yes. With Proxy Buy, send us product links or purchase details. We confirm the total, receive payment, purchase the item, receive it at our facility, and arrange Ocean or Air Cargo shipping to Ghana.
Can you help purchase and ship a vehicle?
Yes. Vehicle Purchase & Shipping is available. Destination port charges, customs duties, and other destination fees may apply separately according to the shipment terms.
What happens if a vessel or shipment is delayed?
Carrier schedules, customs inspections, congestion, weather, and port operations can affect arrival and release dates. We provide updates when material changes occur.
Where can I read the full shipping policies?
Please review our Terms & Conditions for payment, packing, delivery, vehicle, liability, and other shipment policies.
We are here to assist.
Contact our team or send your pickup request online.